Vialtry Agent Privacy Policy

Who operates this service

Vialtry Agent is operated by Vialtry. It helps an explicitly connected Shopify store owner review inventory and dispatch information through WhatsApp. Contact: hello@vialtry.com.

Information processed

• The founder's connected WhatsApp phone number, message text, message identifiers, timestamps and message delivery status.
• Authorized Shopify product, variant, inventory and recent order information needed for store checks.
• Store connection details, configured rules, prepared action drafts, edits, approvals, dismissals, snoozes and execution records.

Access credentials are used by the backend to authenticate integrations. Never send passwords or API tokens in WhatsApp messages. The current pilot does not download or store incoming image or document files; attachment metadata or unsupported-attachment notices may be recorded.

How information is used

Information is used to authenticate the connected founder, answer supported commands, perform read-only store checks, prepare stock and dispatch drafts, record decisions and send responses. Message and action history supports continuity and review of earlier decisions. Pilot execution is simulated; approval does not currently send a supplier instruction, spend money or change the Shopify store.

Service providers

Meta's WhatsApp Cloud API transports messages and delivery events. Supabase stores backend records, and Vercel hosts the application. These providers process relevant information to deliver their services and have their own privacy policies. This pilot uses store rules and calculations; it does not require sending founder conversations to a language model. Vialtry does not sell this information.

Retention

The current pilot has no automatic expiry for stored message text and action history. These records remain until the store owner requests deletion or Vialtry removes them. Disconnecting Shopify alone does not automatically erase Agent history. A proposed 10-day media retention feature is not active in this pilot. Deletion from Vialtry cannot erase copies retained by WhatsApp, Shopify or other recipients.

Access and security

Only explicitly enabled, mapped founder numbers are processed. The backend checks Meta webhook signatures, restricts database access and scopes actions to the connected brand. No system can guarantee absolute security. Store owners can request access, correction, disconnection or deletion using the contact details below.

Data deletion instructions

1. Email hello@vialtry.com with the subject “Vialtry Agent data deletion”.
2. Include your Shopify store domain and the connected WhatsApp phone number so we can identify the relevant pilot records. Do not include passwords, access tokens or customer order files.
3. We will verify that you are authorized to manage the store before deleting records or disconnecting the integration.

You may request deletion of message history, action history or all Agent records associated with your store. We will explain the request's scope and confirm the outcome. Some information may need to be retained where required by law. Requests to delete data held by Meta or Shopify must also follow those providers' procedures.

Pilot information

Vialtry Agent is currently a limited test pilot with read-only Shopify checks and simulated execution. It is not yet a fully unattended operations service. No paid Agent subscription or new billing agreement is created by this information page. Any future paid service or real execution capability will require a separate agreement and authorization.

Questions: hello@vialtry.com.